Factory warranty in plain English. We facilitate claims — we do not underwrite them.
Major components are covered by Shandong Huayee Heavy Industry for typically one year from delivery. Exact terms follow the factory policy shipped with your machine.
Holler Equipment Co. helps you document the issue, source parts from US stock, and coordinate factory approval. We are the neighbor on the phone, not the insurer.
After delivery, send us the model, serial number, and purchase/delivery date. Register soon after the crate lands so coverage is on file. We confirm details with the factory and reply within two business days.
Until a signed dealer document sets a hard window, treat registration as time-sensitive — do not wait months.
Gather model, serial, hours, photos, and a short failure description. Email or text us — we reply within one business day and assign your claim.
We review the packet and coordinate with the factory (and dealer network when that path applies) to verify coverage.
Approved parts ship from the Pennsauken, NJ hub when stocked. Local labor is your shop or DIY. We keep you posted.
Shop machines online, or call Trevor for a delivered price.